The $290,000 Question: When AI Efficiency Becomes Organizational Liability
Deloitte Australia issued a partial refund for a government report filled with fabricated citations and nonexistent sources. We warned about this risk of efficiency replacing expertise in our Beyond Beige AI Usage Framework, but we were too conservative. The Deloitte scandal goes beyond reputational damage to legal liability and breach of client trust.
How do organizations ensure AI accelerates rather than replaces expertise?
"AI can accelerate strategic thinking, but it cannot replace it. Efficiency serves strategy, not the other way around."